Name: CedarCreek Estate Winery (Home Block)
Address: lower_mission, BC, CA
Telephone: (250) 980-4663
Rating: 4.3

CedarCreek Estate Winery (Home Block) — winery in lower_mission kelowna · after5

Truthfully the worst dining experience I have ever had. Your team needs a serious review on proper service and food standards towards your customers. Jumping into the food - Mushrooms on bread came in with very burnt toast on the edges and under the food that I didn’t have a better picture of, not acceptable for a place of this caliber to give your customer exceptionally burnt toast. When informing the waiter of this he was taken back as if we offended him. To us that makes me think this level of food is typical (I hope not) It sadly does not stop there & based on what we got back from the kitchen clearly shows the chef’s were upset and rather than giving us or the servers an apology of some form, they actually gave us a barely cooked soggy piece of bread. I assume someone’s ego was hurt here and they decided to pull one over on the customer as an”that will show them” situation.. not impressed. Food item #2 Eggplant main course - I’m not kidding here when this came back charbroiled and burnt on the outside and leaving a large chunk of the meal completely inedible. You can’t expect a customer to dine on charcoal, that’s just offensive. I’m sure we all know that it’s fine to broil or cook and eggplant like this, but you must remove the blackened skin before serving. (Glass of wine issues surprisingly too) We ended up having a fly land inside our wine.. This isn’t the worst thing as these things can happen but not a good look regardless. So summing up the food issues then takes me to staffing. We had 3 servers during our entire course, very confusing who actually looked after us, not that it mattered as we had very little service. - Long time to get food: It took exactly timed 27 minutes from ordering to get appetizers & 43 minutes from appetizers to main course and very little people inside dining when we ordered - water was filled once or twice during the 2 hours we were dining. - Not one staff asked me about my black burnt to crisp eggplant when I left it at the end of the meal. (Just to mention we spent over $600 here and had an $87 service fee tacked onto the bill.